Are you sure that ypu're formatting the data the same? Are you sending the correct termination character? Are you supposed to be sending hex data? LabVIEW sends whatever you want it to but you may not be sending the correct data. For example, using a string control to send the characters AA is not the same has sending hex AA. Set the control for hex display and you'll see that text AA is really hex 6161. So if you're using a front panel string control, set it for hex, enter the command and try that. If you could provide some detail on the protocol, it would help and attaching the code you've written would help as well.