NI MAX crashing

[Nazlia]

Hello,

I've been having problems with launching NI MAX. Right after launching MAX, I see the splash window with the description "Initializing...". Shortly after this, another window comes up with the following message

NI MAX has detected an unexpected internal warning. Visit ni.com/info and enter the info code MAXKnownException for more information.

In the details section of the window, I see the following:

The CniDMFuiProvider::Initialize plug-in caused an exception in the CmxExecutionThreadPool::DoWorkNonUI function in the MAX process.
See this file for details:
C:\ProgramData\National Instruments\MAX\Logs\MAX\cfa87bbc-9467-4a1e-8425-a0f989b583d2\c97ebd86-9085-4d7e-8a21-c959fb281b93.dmp

I have restarted computer to see if behavior persists. Also I went into control panel and tried to do a repair on NI MAX.The problem is that when I open the program and right after the error message the program freezes and you can't go to different tabs to check the configuration. There is not a recent change e.g. upgrading the version or unexpected shut down, ...

I have attached a screenshot of the program error.

Any ideas on what my next step should be?

[billko]

Did you actually follow the instructions in the error pop-up?  Usually NI has a very good explanation if they say to go there.

[Nazlia]

Thanks for your comment. I tried to find this dmp file but I could not find it:

C:\ProgramData\National Instruments\MAX\Logs\MAX\cfa87bbc-9467-4a1e-8425-a0f989b583d2\c97ebd86-9085-4d7e-8a21-c959fb281b93.dmp

Could it be a missing file?

I also reset the configuration but it didn't work.

I got nidevmon.exe system error which says try to reinstall. Should I try that?

[Nazlia]

I do have another question. When we want to uninstall the program, should I uninstall all the components?

[Kyle97330]

You could try to reset your MAX database in case it's corrupt and causing your issue.

[Nazlia]

I tried that but didn't work. See the error:

[billko]

I have to confess that I'm now paranoid of uninstalling/reinstalling anything NI-related ever since they started using NIPM.

[Nazlia]

Now I have fixed the previous issue, but the it can not detect the device.

[Nico_EMC]

Hi. Could you tell me how you solve this issue ? I've got the same, and event after repaire in NIPM, it's still there