This really dosn't sound like a LabVIEW question. You've programmed the uC to respond to a *IDN? command received over it's serial port, correct? It sounds like the next step is to write some code for it that does what you want and that information should be in the programmer's manual for the uC. After you've defined the commands and the associated code to process the commands, then you can use VISA Write and Read to send and receive data over the serial port. If there's some existing program/OS on the OS that can't be modified and if the commands were not written, then there's nothing that LabVIEW or any other language can do to get that info out of the uC.