Is it a two-wire or four-wire RS-485 connection? For a two-wire connection the converter must disable its transmitter after sending data in order to receive the reply from the remote device. Some (cheaper?) converters use the state of one of the RS-232 status lines to control when the transmitter is switched on, and you may not be able to control this line using the LabVIEW serial or VISA VI's. If this is your problem, the solution is to look for a converter that is auto-gating, i.e. switches from transmit to receive automatically when you stop sending data.