USB-6009 is not being recognized in MAX

[Tim_W.]

Hi trije,

The behavior you're seeing is a result of trying to run DAQmx on a 64-bit installation of Windows XP. XP x64 is an OS that really did not get much development from NI and only supports a few drivers as shown in this KB:What National Instruments Products are Compatible with the 64-bit Windows XP x64 Operating System?. If possible, upgrade to Windows 7 (either 32-bit or 64-bit) to avoid this error.

Tim W.

Applications Engineering

National Instruments

http://www.ni.com/support 

[trije]

This is probably a long shot but is there any way there is a file I could run in compatibility mode to make it work?

[Tim_W.]

Unfortunately there is not such a file, I did find this document that shows a more extensive list of supported OSs for use with the 6009: What Operating Systems Does the USB-6008/9 Support?

Tim W.

Applications Engineering

National Instruments

http://www.ni.com/support 

[yuyu122]

I have the exact same problem!!! But nothing works... My computer has Win 7 x64, DAQmx 9.4.0 I've tried to reset MAX database, and everything... I opened a thread, but I still don't have any good answer... 😞

My post

[Suleyman]

Hi Tim,

I have just installed MAX version 9.2.2 for my NI USB-6009. However it hasn't been discovered by MAX while its Windows driver appears OK, working.

In your reply below, you advised for checking "NI Device Loader" service in windows OS. I did  and found that it was not running. I tried to start it but windows returned an error saying " Error 1068: The dependency service or group failed to start".

My system is

- WinXP, 32 bit SP3

- NI LabVIEW 7.1 Student Edition

- MAX ver. 9.2.2

How can I solve this problem?

Thanks

Süleyman G.

[Tim_W.]

Hi Suleyman,

I found a document that describes the behavior you're seeing: Dependency Service Error 1068 When Starting Windows NT/2000/XP. It suggests that you need to disable your network card and re-enable it. If that doesn't work, you may consider upgrading to DAQmx 9.4.

Tim W.

Applications Engineering

National Instruments

http://www.ni.com/support 

[ronaldbm93]

I had a similar issue using USB-6009. I plugged my DAQ in the PC and NI MAX the device name didn't show as USB-6009 "dev1" but instead it showed a strange name. My PC has Windows 10 and NI DAQmx driver 20.1. I tried activating the NI device loader service as you mentioned and that solved the problem. Thank you!

[Barakia]

Hi,

I have the same issue, I use the USB-6009 with Windows11.

1. The "NI device loader" is running.

2. The Device manager recognize the USB-6009 when I plug the USB as "Data Acquisition devices" - "USB Firmware loader". the driver version is 19.0.0.49152

3. The MAX-NI version is 2023Q2.

4. The USB-6009 is new. I just started working with it for the first time.

But the NI-MAX can't recognize the module.

The green LED of the module is OFF. I tried using different USB cable or connection.

Is there something to do to fix it?

Thanks,

Barak.

[Kyle97330]

You don't specifically say that you have installed DAQmx with your install.  Have you?  

[ZYOng]

Or I guess you have NI-DAQmx 19.0?

The first supported version of DAQmx in Windows 11 is 2022 Q3. NI Product Compatibility for Microsoft Windows 11