Unsuccesful build installer: Upgraded product

[DennisvdH]

I've been searching the forum for a solution for this. 
I can't build an installer for our software since it keeps failing on an upgraded product. I get the following error:

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The following product(s) are not found on the system or have been upgraded:
NI-DAQmx Application Development Support 18.5

Error 7 occurred at CDK_Utility_GenerateErrorCluster.vi -> CDK_Validate_DistParts_2010.vi

Possible reason(s):

LabVIEW: (Hex 0x7) File not found. The file might be in a different location or deleted. Use the command prompt or the file explorer to verify that the path is correct.
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Nonexistent GPIB interface.

I tried updating the NI-DAQmx and Labview drivers. Got a "can't install version 18.5 since a newer version is already installed" once, but I think that's the problem? Why doesn't labview automatically update the version used in the builder? How can I manually do so?

[stevem181 · Accepted solution]

Hi Dennis,

In the Installer Properties dialog - check the "Additional Installers" page.

If it is not set to "Automatically select recommended installers", it may try to use a previously selected version.

The DAQmx version detected by the installer should match what shows up in MAX (My System -> Software).

steve

[DennisvdH]

Right, that got my through the process of building the installer. Now waiting on our IT department to test it on a clean device (that's where we had issues with certain drivers not being included in the installer). I'll update as soon as I've had a response.