update service pipeline is down

[Blokk]

Hello,

I started to be unable downloading updates. I had similar problem with NI Update service about half year ago, it got solved then (ERROR: Errror updating Launch Condition Evaluator).

Now I see a different error msg:

log file:

[2013-10-07 15:31:42Z] ----------------------------------------------------------------------
[2013-10-07 15:31:42Z] National Instruments Update Service
[2013-10-07 15:31:42Z] ----------------------------------------------------------------------
[2013-10-07 15:31:42Z] Command-line: NIUpdateService.exe  -log log.txt
[2013-10-07 15:31:42Z] Version: 2.3.0.70
[2013-10-07 15:31:42Z] User locale: hu-HU 1038
[2013-10-07 15:31:42Z] Update Service language: en-US
[2013-10-07 15:31:42Z] Elevated: True
[2013-10-07 15:31:42Z] NiLmClient DLL loaded successfully.
[2013-10-07 15:31:42Z] NiLmClient DLL unloaded successfully.
[2013-10-07 15:31:42Z] License Manager: Update Service is enabled.
[2013-10-07 15:31:43Z] UpdateServicePresenter.CheckForUpdatesPressed
[2013-10-07 15:31:43Z] Beginning the process of checking for and evaluating updates.
[2013-10-07 15:31:43Z] Finished worker thread Ping Pipeline.
[2013-10-07 15:31:43Z] PluginRegistry.GetPluginsFromRegistry: Checking for registered plugins in the registry
[2013-10-07 15:31:43Z] PluginRegistry.GetPluginsFromDirectory: Loading plugins from Plugins directory: C:\Program Files (x86)\National Instruments\Shared\Update Service\Plugins
[2013-10-07 15:31:43Z] PluginManager.LoadAssembly: Loading plugin 'niusplfw' from C:\Program Files (x86)\National Instruments\Shared\Update Service\Plugins\niusplfw.dll.
[2013-10-07 15:31:43Z] DeviceFinder: SystemAPI version less than 5.5.0
[2013-10-07 15:31:43Z] PluginManager.LoadAssembly: Loading plugin 'niuspllc' from C:\Program Files (x86)\National Instruments\Shared\Update Service\Plugins\niuspllc.dll.
[2013-10-07 15:31:43Z] PluginManager.LoadAssembly: Loading plugin 'niusplmsi' from C:\Program Files (x86)\National Instruments\Shared\Update Service\Plugins\niusplmsi.dll.
[2013-10-07 15:31:43Z] An error occurred in worker thread Ping Pipeline: NI.UpdateWizard.Common.UpdateServiceException: Pipeline is down.
[2013-10-07 15:31:43Z] 
[2013-10-07 15:31:43Z] ***ERROR: Pipeline is down.
[2013-10-07 15:31:43Z] 
[2013-10-07 15:31:45Z] UpdateServicePresenter.CheckForUpdatesPressed
[2013-10-07 15:31:45Z] Beginning the process of checking for and evaluating updates.
[2013-10-07 15:31:45Z] Finished worker thread Ping Pipeline.
[2013-10-07 15:31:45Z] An error occurred in worker thread Ping Pipeline: NI.UpdateWizard.Common.UpdateServiceException: Pipeline is down.
[2013-10-07 15:31:45Z] 
[2013-10-07 15:31:45Z] ***ERROR: Pipeline is down.
[2013-10-07 15:31:45Z] 
[2013-10-07 15:31:46Z] UpdateServicePresenter.BeforeClose: Determine whether to prompt to confirm.
[2013-10-07 15:31:46Z] UpdateServicePresenter.StopWorkers: Stopping workers
[2013-10-07 15:31:46Z] UpdateServicePresenter.StopWorkers complete.
[2013-10-07 15:31:46Z]     Not downloading. Continue closing.
[2013-10-07 15:31:46Z] ----------------------------------------------------------------------

 What is this "pipeline is down" msg? How can I solve this issue?

Thanks for help!

Regards,

[GeorgJ]

Hello Blokk!

Does this error only occur on one specific machine, or on every machine in your network? Are outgoing connections blocked by a firewall?

Regards,

  Georg

[Blokk]

Hello,

The problem only occurs on one laptop (Win7 x64), even if I disable firewall (Bitdefender 2013). I have another laptop (also win7 x64) connected to the very same LAN, and it can perform updates without any problem.
 When I started to encounter the problem, I had LabView 2012 on both machines. Since, I updated LabView to version 2013 on the non-problematic laptop. For my problematic laptop, I have licence for only LabView 2012, so I do not want to update it to 2013, but I would like to download and install patches automatically not manually.

[GeorgJ]

Hi!

You can try to follow the troubleshooting steps in the following knowledgebases:

How Do I Resolve NI Update Service Secure Connection Errors?

Resolving NI Update Service Configuration File Corruption

Why Am I Getting an Error When Running My NI Update Service?

NI Update Service Does Not Update Software

You can also try to reinstall the NI Update Service:

NI Update Service 2.3

Regars,

  Georg

[Blokk]

hello,

Actually I realized that, the NI downloader exe neither can reach NI servers. So probably firewall problem, even if I disable it? 🙂

http://digital.ni.com/public.nsf/allkb/95D8657558B6CED78625749100587D64?OpenDocument

I try the adviced steps, and soon back with results...

Even if I add the downloader exe to the Bitdefender exception list, or I turn off the Bitdefender firewall, I cannot connect.

So it is time to uninstall Bitdefender. If it helps, I will discuss this issue with the Bitdefender support.

[Blokk]

hmm, I uninstalled the Bitdefender, and turned off Windows firewall...

Restart.

Unfortunately stucked, both NI updates and -downloaders still not working, no internet access looks like... But why only NI products have this problem on my laptop?? 😞

[GeorgJ]

Hello Blokk,

I don't fully understand your last post. After disabling the security software on your computer, did you loose the internet connection completely?

[Blokk]

No, I had internet access, all other software had access, except NI downloader and NI Update Service.

So strange...

I reinstalled the Bitdefender Internet security soft, since it was not the cause.

And I still do not have a working NI update.

[GeorgJ]

Can you access http://www.ni.com and ftp://ftp.ni.com from your web browser?

[Blokk]

yes, I can access both. Even I downloaded and opened a txt from ftp.