That is a great suggestion. Make sure you have the full NI-VISA driver installed. You may also want to check to see if that VISA resource is listed in MAX. Even though the software is present, you communication line may not be detected.
You can open up the VISA Alias Editor to find which resource names exist on your computer. Then you can use the VISA Interactive Control to actually test the VISA resource. Open the Interactive Control from Tools>>NI-VISA>>Interactive Control. Double-click the resource name of your device and select the Basic I/O tab on the panel that appears. This allows you to write to and read from your device to test if VISA works with it at all.
Testing with these two utilities should give you some more information about what is goin
g on in your system.
J.R. Allen