activex crash

[bkinard@kinardcontrolsyst]

Having a problem with Lookout crashing. Program works fine as it is but when I tried to create a new object and clicked on the Activex tab, the program crashes. I can add a normal object of any kind, but no more Activex objects.

Im using Lookout Version: 6.2 Build 49153 on a Windows 7 machine (running in compatability mode for Windows XP Service Pack2)

Having no problems at all with the existing Activex Controls. Just cant add any new ones without crashing the program.

The following is from the application event log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error"
/>

<EventID
Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-09-22T16:39:53.000000000Z" />

<EventRecordID>219793</EventRecordID>

<Channel>Application</Channel>

<Computer>SCADA</Computer>

<Security />

</System>

- <EventData>

<Data>lookout.exe</Data>

<Data>6.2.0.49153</Data>

<Data>48d055ac</Data>

<Data>ntdll.dll</Data>

<Data>6.1.7601.17514</Data>

<Data>4ce7b96e</Data>

<Data>c0000374</Data>

<Data>000c37b7</Data>

<Data>b6c</Data>

<Data>01cc79454357f42b</Data>

<Data>C:\Program Files\National Instruments\Lookout
6.2\lookout.exe</Data>

<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

<Data>7eacb6c6-e539-11e0-a624-14feb5e6b6f4</Data>

</EventData>

</Event>

[Ryan.S]

Did it ever work well on this computer?

Can you try to run in normal mode(not compatibility mode) and see if it still crashes?

[bkinard@kinardcontrolsyst]

We actually had to replace the original computer with the current computer due to system locking up from time to time. Have not had any problems with that on this machine except for current post. I will do as you suggested and run the system in normal mode. Its a two hour rided from my office but should be able to test that this week. Will get back to you on it.

[bkinard@kinardcontrolsyst]

Ok, Ryan. Tried to run the system in normal mode as well with no luck. My laptop has also started doing the same thing. Version 6.2 and version 6.5 are doing the same thing. When I click on the ActiveX tab as shown below, Lookout shuts down. It has worked on my laptop before. Not sure why it is doing this now.

And now, after trying it several times, it works. 

???????????????????????????????????

[Ryan.S]

I guess a certain ActiveX object causes the crash. When you click on the ActiveX tab, lookout lists all the registered ActiveX objects. The crash may happen when lookout tries to get attributes of a certain object. If you'd like me to look into this problem, I need you to create a crash dump. You can use this tool http://technet.microsoft.com/en-us/sysinternals/dd996900

Type below command when lookout.exe running.

procdump -e lookout.exe c:\dump.dmp

When lookout crashes, the dump file will be created. Upload the dump file to our ftp site.