Error 0xBFF69031 GigE-SVS-Vistek cam: The system did not receive a test packet from the camera

[no_Labview_expert]

Hello dear forum users,

until now I was successfully connecting a GigE-camera (eco204 from SVS Vistek) and reading frames. Suddenly there appears the error message "Error 0xBFF69031; The system did not receive a test packet from the camera; The packet size maye be too large or a firewall may be enabled" (see attached image). I checked that the camera is still connected and recognized by the "MAX", (measurement and automation explorer).

The windows firewall is off (by the way: using the camera on another computer was possible with firewall on). I tried also reducing packet size and resetting the configuration data in the MAX - the error message remains and reading frames is not possible.

Can anybody help? Is there an alternative to a re-installation of Labview?

Thanks in advance.

[BlueCheese]

Try changing the packet size to 1500. If it works, it means your network card is probably not configured for jumbo frames.

[no_Labview_expert]

Unfortunately, reducing the packet size down to 1500 does not solve the problem. Are there any other reasons for the abovementioned error message?

[greppm]

Hi,

in the following Link you can see some steps you can try for troubleshooting when you get the 'Error 0xBFF69031'

http://digital.ni.com/public.nsf/allkb/4D0ECFAA9AD9FF3E8625792600551A1E?OpenDocument

I hope there are some steps that might help you.