Hardware cannot detected for NIcDAQ 9172

[zeph]

I installed three NI9205 into the chassis, but after apply the power and connect to the computer by usb cord, the computer cannot detect the hardware, and MAX show nothing related with NI9205 or NI9172 in the device list. Anyone know met the same problem? Also I need to use the chassis in the field, so I need to use battery to supply the power, but it seems the power connector is not standard, then does anyone know that standard of the connector NI9172 use?

Thanks

Zeph

[Matt_A]

Hello Zeph,

There could be a number of reasons for this behavior. To try and narrow things down a bit it would help if you could answer some questions about the details of what is happening with your device:

1. Has the device ever been detected by MAX? Has this issue only recently started after you added the NI 9205 to the NI 9172 chassis or is this the first time you have used this NI 9172?

2. Does this issue occur on multiple computers or only on a single computer?

3. Have you tried different USB plugs on the computer? Have you tried the NI 9205 in different slots of the NI 9172? (always remember to press F5 when you add a new device to refresh the device list in MAX)

4. Does the device appear in the Windows Device Manager? You can find the Device Manager by right-clicking on My Computer on your desktop and selecting Properties, in the System Properties window go to the Hardware tab and select Device Manager. Once in the Windows Device Manager, you should see your device listed under Data Acquisition Devices but could appear elsewhere if it is not recognized correctly.

5. What color are the LEDs on the NI 9172? Are they on? Are they green or amber in color when the device is connected to the computer?

Finally, I also wanted to provide you some information about the connector you described. On page 79, the NI cDAQ-9172 User Guide and Specifications states the following regarding the power connector:

"Power input mating connector ............... Switchcraft S760K"

Based on that information, I was able to find several parts vendors online who sell the mating connector, like Mouser here and Digi-Key here. I hope this helps.

Message Edited by Support on 01-27-2010 02:33 PM

[zeph]

Here are my answers
1. Has the device ever been detected by MAX? Has this issue only recently started after you added the NI 9205 to the NI 9172 chassis or is this the first time you have used this NI 9172?

No and it is the first time i have used this NI9172

2. Does this issue occur on multiple computers or only on a single computer?

I tried multiple computers, and shows the same

3. Have you tried different USB plugs on the computer? Have you tried the NI 9205 in different slots of the NI 9172? (always remember to press F5 when you add a new device to refresh the device list in MAX)

Yes, I tried both different USB plugs and slots, but no response

4. Does the device appear in the Windows Device Manager? You can find the Device Manager by right-clicking on My Computer on your desktop and selecting Properties, in the System Properties window go to the Hardware tab and select Device Manager. Once in the Windows Device Manager, you should see your device listed under Data Acquisition Devices but could appear elsewhere if it is not recognized correctly.

No, it does not, the device manager shows nothing about DAQ device or even an unrecognized device

5. What color are the LEDs on the NI 9172? Are they on? Are they green or amber in color when the device is connected to the computer?

The lights are on, both are green, and they don't change when connected to the computer.

[Matt_A]

Hello zeph,

Based on your answers, it sounds like your device may have been damaged or failed. It is most likely in need of repair. I would recommend that you contact National Instruments technical support at 1-866-275-6964 to set up a return material authorization (RMA) for this device. Please reference the number 1107881 when do you do contact National Instruments for more help.