OSX ni-daqmx base does not detect USB-6216

[DET-POLITO]

USB-6216 is not detected on macbook pro retina late 2012 with NIDAQMX base installed even though the board is listed as supported.

Other boards (i.e. USB-6008) work. The 6216 works prefectly using win7 in a virtual machine on the same macbook; when the wirtual machine is on max asks whe the borad has to be connected and answering win TWO devices are connected to win (i.e. Firmware loader and 6216)

If the virtual machine is off nothing is asked, however,  when 6008 is connected its led starts blinking, while nothing happens on the 6216.

A listing of the USB devices in the case of 6216 shows:

USB Hi-Speed Bus:

      Host Controller Location: Built-in USB
      Host Controller Driver: AppleUSBEHCI
      PCI Device ID: 0x1e2d
      PCI Revision ID: 0x0004
      PCI Vendor ID: 0x8086
      Bus Number: 0x1a

        Hub:

          Product ID: 0x0024
          Vendor ID: 0x8087  (Intel Corporation)
          Version: 0.00
          Speed: Up to 480 Mb/sec
          Location ID: 0x1a100000 / 2
          Current Available (mA): 500
          Current Required (mA): 0
          Sleep current (mA): 0

            Vendor-Specific Device:

              Product ID: 0x7269
              Vendor ID: 0x3923  (National Instruments)
              Version: 0.00
              Speed: Up to 480 Mb/sec
              Location ID: 0x1a120000 / 4
              Current Available (mA): 500
              Current Required (mA): 100

while in the case of 6008 shows

 USB 3.0 Hi-Speed Bus:

      Host Controller Location: Built-in USB
      Host Controller Driver: AppleUSBXHCI
      PCI Device ID: 0x1e31
      PCI Revision ID: 0x0004
      PCI Vendor ID: 0x8086
      Bus Number: 0x14

        NI USB-6008:

          Product ID: 0x717a
          Vendor ID: 0x3923  (National Instruments)
          Version: 1.03
          Serial Number: 0130C6E2
          Speed: Up to 12 Mb/sec
          Manufacturer: National Instruments
          Location ID: 0x14200000 / 17
          Current Available (mA): 500
          Current Required (mA): 500

Anyone may help?

Thanks

[CindyShark]

Hi Det-Polito, 

I also have a 2012 OSX MacBook (Air, not Pro Retina) and a USB 6216 that is currently working with DAQmx Base 3.6.0. What version of DAQmx Base are you working with? What connectivity do you have (OEM, mass term, screw terminal, BNC)? When you plug in your 6216 what does your Isdaq application display? For reference, this is what mine looks like: 

I'd try updating your driver to the latest version if you don't already have it. If possible, check to see if the 6216 is working on another Mac computer.

Have a great day!

Regards,
Cindy

[DET-POLITO]

Dear Cindy,

many thanks for your replay. I think it will be quite useful.

I should have the last driver revision (downloade one week ago...) and the board is a screw type. I have not checked it on another mac, but I will try to find one.

The part on the lsdaq is the most interesting for me: my lsdaq shows no boards at all (it shows something similar if I connect a 6008 board so it is working), but the mac detects an USB device (listed as vendor specific) as:

 Vendor-Specific Device:

              Product ID: 0x7269
              Vendor ID: 0x3923  (National Instruments)
              Version: 0.00
              Speed: Up to 480 Mb/sec
              Location ID: 0x1d110000 / 6
              Current Available (mA): 500
              Current Required (mA): 100

As you see the product id is different. I suspect the problem is in the board firmware: when I connect the board and the win virtual machine is on, parellels asks me if I want to route the board to win. If I say yes after few seconds it asks if I want to route a second device which is labeled as 6216. It seem the board starts presenting one device and then it 'boots' a second device only after some driver operation.

May I ask you to check the board firmware using FWUpdate.app located in /Application/NI-DAQMx Base/bin/ ?

I contacted NI and maybe this can help them. When did you buy the board? Can you read the product id on the back of your board?

Many thanks again

Marco

[Jackie_B]

Hi Mark, 

I apologize for the inconvenience that this has caused you. I have been able to recreate this issue using a USB 6216 Screw Terminal and it seems that this behavior is isolated to this connectivity option. I have filled out a bug report for R&D, #386569. You can review the documentation for the next release of NI-DAQmxBase to see which bugs are addressed in the release. For now, would you be able to use your virtual Windows machine to develop? 

Regards,
Jackie B

[Jackie_B]

Hi Marco, 

I also apologize for flagrantly spelling your name wrong!

I hope you have a good day.

Regards,

Jackie B

[DET-POLITO]

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Jackie_B ha scritto:

Hi Mark, 

I apologize for the inconvenience that this has caused you. I have been able to recreate this issue using a USB 6216 Screw Terminal and it seems that this behavior is isolated to this connectivity option. I have filled out a bug report for R&D, #386569. You can review the documentation for the next release of NI-DAQmxBase to see which bugs are addressed in the release. For now, would you be able to use your virtual Windows machine to develop? 

Regards,
Jackie B

---

OK thanks for all, in the meantime I'll work withthe virtual machine, however even thought the macbook is a terrific machine, the performance in the virtual machine while using the nidaqmx is poor, so I am waiting anxiously the patch...

Marco

[DET-POLITO]

But my name in English is Mark!, you did not make any mistake!

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Jackie_B ha scritto:

Hi Marco, 

I also apologize for flagrantly spelling your name wrong!

I hope you have a good day.

Regards,

Jackie B

---

[21321]

Hi 

I have been  using  NI USB 6216 for long time. But now it is not recognizing by my PC.it showing an error message : " The last USB device you connected to this computer malfunctioned, and Windows does not recognize it" . Please help me?