getting error 10401:Unknown Device Error from configured PCI-6036E

[Videojet]

I have installed a PCI-6036E into a PC with a P-II and 32MB RAM. I am running NT4.0 SP6 operating system. Attached to the PCI-6036E is an SC2345 with one SCC-A10 attenuator module. When I try to run either one of the sample solutions or a VI that I have written, I get an error 10401 Unknown Device. The text goes on to say that the board is either unsupported or not configured. When I go to the MAX software, I can see the board and it lists the interupt as IRQ 11 and DMA as 0. The values are grayed out. The SC2345 and installed module are set up as accessories. If I click the Test Resources button on the Properties window, it comes up with the error that the device is not responding to the first IRQ level
.

How can I fix this? Is this an NT specific problem or will this sort of thing happen under Win9x and Win2k?

[Sarah Thompson]

Videojet,

The types of errors you are receiving usually indicate improper installation or a bad board. Please make sure you have followed the proper installation procedure outlined in the Hardware Installation Wizard: http://www.ni.com/support/install/.

If you find that you may have a bad piece of hardware, please initiate a service request on www.ni.com/ask. Call into to our technical support line to repair your board.

Have a great day.

Message Edited by Support on 01-22-2007 11:24 AM