NI MAX 18 on PXIe-8880 controller not detecting PXIe chassis

[ASIM_BHATTI]

Hi all

I am using PXIe-8880 controller with Win-7 and NI MAX 18.0. I installed controller in PXIe-1078 chassis along with PXIe-6368 Cards. The problem is that NI MAX on controller card is detecting PXIe-6368 Cards but not detecting PXIe-1078 chassis?? I have also tried controller on another chassis PXIe-1085 but same issue persists i.e. detecting PXIe-6368 Cards but not detecting PXIe-1085 chassis? I have also tried NI MAX latest versions but facing same issue.

Note: I have another PXIe-8880 controller which is working fine with both chassis and with NI MAX 18.0. 

Kindly suggest some solution.

Thanks & Regards

Asim

[Captain_K]

Do you have NI PXI Platform Services installed? It's the driver for controllers and chassis. You can grab it here.

https://www.ni.com/en-us/support/downloads/drivers/download.pxi-platform-services.html#356491

If you already have that installed, can you send in a MAX Tech Report? This will show me what software is installed and the state of the NI Services that should be running. When creating the report, please select Technical Support Report as the report type.

Here are instructions for the MAX Tech Report:

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000x06MCAQ&l=en-US

[ASIM_BHATTI]

Thanks for reply. When i tried to power ON PXIe 8880 controller for MAX Tech report generation after your post,  PXIe 8880 controller did not turn ON at all i.e. no Window display, no BIOS display at all. Then i changed the RAM and it started run normally and even started to detect chassis no also surprisingly!!!

Is this normal behavior in case of RAM failure in PXIe 8880 controller? What can be possible reasons for RAM malfunctioning?

Thanks

[Captain_K]

Thanks for the update! Honestly, I've never heard of a bad RAM stick allowing the controller to turn on but preventing a chassis from being identified (usually it's a BSoD or more in-line with the controller not turning on). I'll definitely remember this one...

As to why it failed, that's hard to say. Unfortunately hardware just fails sometimes. Usually I think it's mostly ESD or heat. We don't see many RAM sticks fail in our controllers so I don't have a lot of historical data to make speculations.

In end, though, I am glad to hear that you identified the problem!