srtsp64.sys/MXI BSOD

[b-froelich]

Hi all, I'm encountering BSOD's after installing an MXI chassis. Here are some details.

Computer specs:

OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DTA0411539LAB
System Manufacturer    Dell Inc.
System Model    Precision T1650
System Type    x64-based PC
Processor    Intel(R) Xeon(R) CPU E3-1270 V2 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Dell Inc. A19, 4/21/2015
SMBIOS Version    2.7
Windows Directory    C:\windows
System Directory    C:\windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
Time Zone    Pacific Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    13.1 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    29.0 GB
Page File Space    16.0 GB
Page File    C:\pagefile.sys

Problem description:

1. Usually won't make it thru the night without freezing or BSOD'ing. Though there are periods where it's fine.
1. WhoCrashed suggests:

19 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

srtsp64.sys (Symantec AutoProtect, Symantec Corporation)

1. Most common issue is lockup. CPU runs at 100%. Computer grinds to a halt over ~1 minute.
2. Started after moving PCIe graphics card to another PCIe slot and also installing NI PXIe chassis.

1. minidumps and analysis attached.

MXI compatability warns of limited bus number range

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000YHwZCAW&l=en-US

[b-froelich]

PS. I just update the following drivers from Dell. I'll check back in to say if it solved the issue. These are very new, I updated with Dell a couple months ago.

Dell Precision T1650 System BIOS| T1650A20.exe(8MB)

nVIDIA K20C/NVS 310/510 and Quadro 410/K2000/K4000/K5000/K600/K6000 Graphics Driver | Video_Driver_094C9_WN_9.18.13.3182_A00-00.EXE (203MB)

Intel USB 3.0 eXtensible Host Controller Driver | Chipset_Driver_THK45_WN_1.0.8.251_A05.EXE (11MB)

Intel Management Engine 8.x Components Installer Driver | Chipset_Driver_46WD8_WN_8.1.0.1281_A01.EXE (48MB)

Regards,

Ben

[Adam_S]

Is the chassis powered on before the computer?

[b-froelich]

Hi Mada,

Thanks for the reply. No, the chassis powers up and shuts down with the computer when I press the power button on the computer.

Regards,

Ben

[b-froelich]

Update: The updates from Dell did not solve the issue. I left the machine running and it locked up again.

[Adam_S]

What chassis do are you using (model number) ?

[b-froelich]

The following instruments are housed in a NI PXIe-1085 chassis. The chassis is connected to the workstation computer via an NI PXIe-PCIe8381 MXI-Express card.

PXIe-4141 4-CHANNEL PRECISION SMU

NI PXIe-4112 2 Channel Power Supply, 60V

NI PXIe-6555 200 MHz, 8 Mb/ch Dig Wfm

NI PXI-4071 7 1/2 Digit FlexDMM (1.8 MS/s Digitizer, 10nV-1000V, 1pA-3A, 2-yr cal)

[Adam_S]

So the reason I ask is that the PXI chasis and any peripheral devices contected via the PCI bus in your computer will need to be powered first before the computer.  That way when the BIOS launches it can see all of the devices at their physical addresses.  If it is done in the reverse order you will likely see a BSOD.  I know this is a minor consideration, but it is worth mentioning based on the symptom.

[b-froelich]

Hi Mada,

Thanks for the info. The system never blue screens upon startup. It only occurs after the station has been powered on for a while. Could not powering up the chassis first cause a delayed crash?

Regards,

Ben

[Adam_S]

Well it is uncertain how long it will take to get a BSOD if powering up in the wrong order, but it is absolutely important that all chassis are powered first (and possibly allowed a few seconds until all power indicators on the modules are lit) and then the computer.  It may take a while for the computer to run into an issue or it could happen instantly.  Have you had any luck using the device when powering up in this way?  Do the crashes only happen after being left on for a while?