Access Denied Error with USB-9211 Installation

[jazzman01]

I have a USB-9211A system (USB-9162 + cRIO-9211) for temperature measurements.  I have moved the product to a separate test PC, but cannot install the drivers.  On detection the 9162 is detected and the driver installed, however when the 9211 is detected the driver installation stalls with an 'Access Denied' message.

I subsequently installed the device on a second PC with no problems, so I accept it is a PC environment issue, but what do I look at first?  The test PC has only an administrator user so I am not expecting any access issues.  What other issues may I have?

Thanks. 

[rsw]

Hi,

Which operating system is this on? is the test PC and PC on which this works both running the same? Also does the access denied error have any codes associated with it at all?

Are you installing the drivers to the drive on the machine or attempting to install it over the network to a user directory by mistake, i.e. is C: your local hard drive and one you have full access too?

Thanks,

[rsw]

Also the information in this link may be of use to you:

http://digital.ni.com/public.nsf/allkb/1D52B53149DD637686256CAA00565E47?OpenDocument

But be sure to backup the files first as messing with Windows Registry can cause major issues with your PC!

Please let me know how it goes,

All the best,

[jazzman01]

My inatallation is a standard, stand alone XP professional with no network connection and only the admin account.  My install is therefore local only.  I am not expecting any access issues with this configuration.  My own PC is a laptop, networked, XP prof. with my own accounts, etc,  and the install was perfect.

The access denied message is generated by the windows driver installation and has no other associated messages.   I am currently building a clone test PC from scratch and the NI drivers will be the first installation.

Thanks for any help.

[rsw]

Ok smashing, that would have been my next suggestion/request. Let me know how it goes and I'll keep searching through our database to see if I can find any known problems.

All the best,

[jazzman01]

I have completed a new build and have installed the NI devices and software with no issues.

The problem must be a USB type conflict with the RS232/USB and SPI/USB drivers that are installed on the original test PC.  I do not, at the moment, need to have the other drivers installed for the temperature tests I am doing.

Thanks for the help.

Ian A.

[rsw]

Thanks for letting me know Ian, I'm glad it's all up and running for you now.

All the best,