Rio not communicating

[MarcyFRC8374]

Our Rio is accepting no communication whatsoever, neither the usb-b port nor the Ethernet port are working. The Ethernet port constantly has the two data lights on even without an Ethernet cord plugged in. The status light is giving the 3 blink pattern but using the reset button isn’t doing anything and we can’t get connected to the Rio to reimage it. What should we do?

[mshafer]

Hi MarcyFRC8374,

I'm Matthew with NI. Thanks for posting on the forums.

Which model is this? (the original -> no SD card slot, has "National Instruments" and "powered by LabVIEW" logo on it, or the v2 -> SD card slot, has "ni" logo on it)?

[MarcyFRC8374]

This is the original rio.  4 years old

[MarcyFRC8374]

The original Rio. It is 4 years old. 

[mshafer]

Thank you.

3 blink pattern means the device is in safe mode -> https://docs.wpilib.org/en/stable/docs/hardware/hardware-basics/status-lights-ref.html.

Are you able to connect to it via USB and use the imaging tools to update the image?

If not, what message does the imaging tool give you?

[MarcyFRC8374]

When we connect it to the USB, it will let us try to update the image, but fails and says "unable to download image to target"

[mshafer]

One thing we can try, is to re-apply the factory image and see if that gets it into a state where you can update the image.

Can you try to reset the device to factory image following the steps documented here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000kOHkCAM&l=en-US ?

[MarcyFRC8374]

We tried all of those steps, had to use a usb/sd config to get it to reset.  

When we tried reimaging it, it kept giving us this error.  

It's blinking twice.  

 

[mshafer]

Can you boot it into safe mode by holding the reset button during power up? (https://docs.wpilib.org/en/stable/docs/software/roborio-info/recovering-a-roborio-using-safe-mode.ht...)

if so, try to image it while in safe mode.

If imaging still fails, are you able to ping 172.22.11.2? (with the roboRIO connected via USB)

[MarcyFRC8374]

It would not work in safe mode either.  

We cannot get it ping that number either.   

It sends 4 packets and receives none.