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Roborio 2.0 Defaults to Brownout

I purchased a roborio 2.0 from AndyMark in April. This weekend I hooked it up — just power through a PDP 2.0 and USB to my computer. After connecting through Phoenix Tuner X, the driver station indicates that the roborio is in Brownout Protection. I have 1. Reflashed the SD card 2. Swapped out the power wires. Those actions changed nothing. I then swapped the roborio with one owned by another mentor (leaving my PDP and computer and the power wires in place). The brownout condition then went away. The only thing I can think of is that the roborio has a fault in it. Are there any further troubleshooting actions I can take before asking to exchange it?

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Message 1 of 6
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There have been no suggestions about how to troubleshoot this Roborio. How can I return or exchange it? I need an RMA.

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Message 2 of 6
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Hello cbishop04,

 

My apologies for the delay in a response, I'll follow up with the support team on why this wasn't replied to sooner.

 

I'm Matthew with NI. A brown-out is normally either caused by a low batter or a short in the rio.

Since you've already swapped the unit in the same power fixture and observed that the issue did not stay with the fixture, please attempt the following with the unit that is reporting brown out:
Turn the unit upside down and shake vigorously

Inspect the SD card slot for any foreign debris

Open the device using the four screws on the back and the two screws at the power port on top and clean the unit off using compressed air. (Maybe also use a flashlight to inspect the board closely for any remaining metal shards and remove them as well.)

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Message 3 of 6
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Thank you for replying. I will try your suggestion this evening. What you are suggesting is that there is FOD causing a short somewhere. I will also perform a visual inspection when I open the unit. 

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Message 4 of 6
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Sorry, life overtook me for a bit.

I did, in fact, take the following steps. 

 

1. I removed the blue tape that I installed when I received the unit to cover unused ports, and I removed the SD card. 

2. I performed a visual inspection under a strong light of all electrical ports and saw no evidence of FOD (Foreign Objects / Debris).

3. I took photos of all electrical ports and magnified and inspected these and saw no evidence of FOD.

4. I inverted and vigorously shook the unit over a white piece of paper. Two very small pieces floated (not fell) off the unit. These were perhaps 0.3mm in dimension, too small to bridge the gap between 0.1 inch header pins. They were not hard like wire, so I conclude that they were organic. 

5. I repeated the visual inspection (without taking additional photos) and saw no evidence of FOD.

I took the following steps.

1. I removed the blue tape that I installed when I received the unit to cover unused ports, and I removed the SD card. 

2. I performed a visual inspection under a strong light of all electrical ports and saw no evidence of FOD (Foreign Objects / Debris).

3. I took photos of all electrical ports and magnified and inspected these and saw no evidence of FOD.

4. I inverted and vigorously shook the unit over a white piece of paper. Two very small pieces floated (not fell) off the unit. These were perhaps 0.3mm in dimension, too small to bridge the gap between 0.1 inch header pins. They were not hard like wire, so I conclude that they were organic. 

5. I repeated the visual inspection (without taking additional photos) and saw no evidence of FOD.

6. I removed the screws in the case and took the board out of the case. 
7. I used my cell phone camera to magnify and performed a visual inspection of both sides of the board. One odd thing I saw was what appeared to be a jumper wire between two pins of U37. I didn’t know they did that with surface mount devices, so it could be a wire that was accidentally soldered in. I didn’t see any other potential issues. 
8. I shook the unit vigorously over white paper and saw no evidence of FOD.
9. I reassembled the board and case, reinstalled the SD card, and connected power and the computer. 
10. I turned on the driver station and still receive the brownout message. 

I conclude that this is probably not a FOD issue but something a

6. I removed the screws in the case and took the board out of the case. 
7. I used my cell phone camera to magnify and performed a visual inspection of both sides of the board. One odd thing I saw was what appeared to be a jumper wire between two pins of U37. I didn’t know they did that with surface mount devices, so it could be a wire that was accidentally soldered in. I didn’t see any other potential issues. 
8. I shook the unit vigorously over white paper and saw no evidence of FOD.
9. I reassembled the board and case, reinstalled the SD card, and connected power and the computer. 
10. I turned on the driver station and did not receive the brownout message.

11. I connected the Rio to my robot and ran Driver Station and Phoenix Tuner. 
12. I ran the Temporary Diagnostic Server in Phoenix Tuner. AS SOON AS TUNER SUCCESSFULLY CONNECTED, THE ROBOT ENTERED BROWNOUT MODE.

13. I repeated steps 11 and 12 several times with the same result. 

Any further advice?

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Message 5 of 6
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I've sent you a direct message with next steps.

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