roboRIO Ethernet problem and CAN connector broken

[kitare102]

Hello,

I have two broken roboRIOs that I'd like help with.

The first is easy: It's a V2.0 and the CAN connector is broken beyond repair. I need to send it in for repair. How should I do this?

Second: I have a V1.0 that has ethernet connectivity problems. We ran into connectivity problems multiple times during multiple matches, and when we switched to another RIO those problems stopped. This is potentially a faulty connector, but could also be something in software/firmware. What steps can I take to diagnose the actual problem and resolve it?

Thanks,

Eric

[JessNI]

Hi Eric,

This is Jessica from NI. I hope you're well! Regarding the issue for the CAN connector, I've sent you a direct message to coordinate the repair.

As for the ethernet connectivity issue, let's try factory resetting the device. To do this, follow the steps in the following kb for roboRIO 1.0 FRC roboRIO STATUS LED Constantly Flashing