07-14-2026 08:22 AM
Hello,
when trying to sign in to the Nigel™ AI application, I receive the following error message: "You are not authorized to connect to the Nigel AI. Please contact your administrator." The LabView is registerred and activated, but access to Nigel appears to be blocked.
Could you please advise me on the next steps?
07-14-2026 09:08 AM
Nigel is only included in LabVIEW professional and higher. Not in "Base" of "Full" (details). What edition do you have?
07-14-2026 09:42 AM
Access to Nigel requires not only LabVIEW Professional but also having an ni.com account with the entitlement. Reference: How to Access, Activate, and Troubleshoot Nigel for LabVIEW and Teststand - NI
07-14-2026 10:08 AM
I have installed LabVIEW for Academic Use AVL, Perpetual license.
07-14-2026 10:24 AM
"Academic Volume License (AVL) holders may qualify if SSP is included and only user who is registered as technical contact will have access to Nigel." How to Access, Activate, and Troubleshoot Nigel for LabVIEW and Teststand - NI
07-14-2026 10:46 AM
Ok, thanks for the explanation.
So, if I'm not a technical contact, I cannot use the Nigel which is by default installed in my PC with LabView...