unable to activate community edition Labview 2025

[Rubenske1]

I downloaded the community edition version using my account.

When opening the NILM and trying to activate the software, the applicaiton prompts for account login to check for active licenses.

However, upon entering my details, the application goes to loading screen (indicating a successful login) and stays there.

No further dialog is displayed (no error, no overview of current active licenses on the account, etc).

see screenshot below of the loading screen (the loading icon is still moving, not frozen):

The software licenses are present in the account:

[DMycroft]

Hello, please try the following the steps in this document: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019OnTSAU&l=en-GB

[Rubenske1]

Hi, unfortunately that does not resolve the issue.
I can enter my credentials but it keeps on "loading" afterwards.

I can abort that action as the window close button is pressable.