unable to activate community edition Labview 2025

[Rubenske1]

I downloaded the community edition version using my account.

When opening the NILM and trying to activate the software, the applicaiton prompts for account login to check for active licenses.

However, upon entering my details, the application goes to loading screen (indicating a successful login) and stays there.

No further dialog is displayed (no error, no overview of current active licenses on the account, etc).

see screenshot below of the loading screen (the loading icon is still moving, not frozen):

The software licenses are present in the account:

[DMycroft]

Hello, please try the following the steps in this document: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019OnTSAU&l=en-GB

[Rubenske1]

Hi, unfortunately that does not resolve the issue.
I can enter my credentials but it keeps on "loading" afterwards.

I can abort that action as the window close button is pressable.

[DMycroft]

Hi Ruben, I am sorry that didn't solve the issue.

If you've tried uninstalling and reinstalling LabVIEW as well as NILM, and that didn't work, another option might be to force a reinstall.  Sometimes that will overwrite a corrupt file that the normal installation process thinks is ok and skips.  To do that, follow this guide: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8U0SAK&l=en-US

[Rubenske1]

unfortunately, a complete reinstall did not help.

I tried checking your "force re-install", but the LabVIEW Community 2025 edition is a NIPM Installer and cannot be forced to reinstall.

Repairing/reinstalling through NIPM did also not help.