Rif.: Error 1920 installing run-time 2010

[RobertoBozzolo]

Hello all,

I am trying to install the CVI 2010 Run-time Engine I downloaded from this page on a Windows 7 Professional machine.

When the installer is trying to start services, after a *loooong* timeout I receive the error:

    Error 1920. Service "Lockout Citadel Server" failed to start. Verify that you have sufficient privileges to start system services.

The user I am connected on is the machine administrator.

After clicking Abort the installer starts rolling back the installation and after another *loooong* time I receve another error:

    NI Logos 5.2.1 Installation has failed. Continue?.

Tested on 2 different brand new boxes with the same results.

Now the question is: how can I install the run-time engine on a Win7 system?

[RobertoBozzolo]

Update on this subject:

after more than 2 hours Lookout Citadel Server service is still in "Stopping..." status on box machines

After restarting the PCs the service is not started besides it is set as "Automatic"; an attempt to manually start the service resulted in a "File not found" error.

[RobertoBozzolo]

Additional update: may this error be related to this knowledgebase entry and this other one?

That is: do I need to install the LabVIEW Run-Time Engine too?

I do not understand why but who knows?

[alex83]

Hi,

I've found old SRs saying to copy LV (in your case CVI) to hard drive then install.

Regards,

Alex

[RobertoBozzolo]

Unfortunately I was already running from a local copy of the installer

[nickb]

Hey Roberto -

I've tried to reproduce what you're seeing on a clean x86 Windows 7 machine, but was unable to.  Can you think of anything that might make your installation scenario somewhat unique?  Are you installing on an English version of Windows?  Are you allowing the autorun to execute automatically after the files are extracted?  Is your user part of the Administrative group?  Because we're unable to reproduce what you're seeing, do you think you could generate an install log?  I'd like to look at it to see if we can determine why your installation it failing.

thanks -

NickB

National Instruments

[RobertoBozzolo]

Hello nick, thanks for looking into this.

I have been performing some tests and at last succeeded in installing the RTE: it seems the problem lies on the privileges the installer is run.

In my tests I created a distribution for the complete application on my development machine and tried installing it on the target one, but received the error "This program needs to be executed with high privileges" or something like this (I'm on an italian version of Win7, and this is an answer to one of your questions).

But why, since I am using an administrator user? (another answer for you )

To be short, the context menu for the distribution installer is this one:

and if I select "Run as administrator" the procedure ends up without errors. Simply double-clicking the program does not run it this way.

I have next tested on the second machine: the RTE installer terminates without errors if run in the same way.

I do not want to uninstall the RTE on those machines and try to get an installation log, but we are waiting another new machine in the next days so I will be able to make some test more in that moment. It will be localized in English: if the problem really lies on privileges hopefully this will make no difference.

If this is the correct path, probably the best solution could be to upgrade the RTE installer so that it issues the privileges message too.

[nickb]

Hmm... that's curious.  From your screenshot, it looks like you're running setup.exe, and not *.msi - would that be correct?  You should always run the *.exe version of the installer. 

Also, when you run the installer without rightclicking to run as administrator, do you ever seen the User Account Control elevation prompt that dims your desktop?  As of Windows Vista, there a difference between being in the administrative group, and being the actual administrator.  Even if you are in the administrative group, you need to elevate to be able to do administrative tasks.  This elevation should happen by default (prompting you with a dialog to elevate) when you run an installer, but it sounds like this is not the case for you.  Can you verify?

NickB

National Instruments

[RobertoBozzolo]

nick,

you're right: i'm running the .exe but it's not asking me to elevate privileges; it issues a messaget that states it must be run with high privileges and shuts down, instead. It does not dim the screen asking confirmation to elevate. In the afternoon I can try building a new distribution and re-running it to make another check.

The runtime-only installer is a .exe that self-extracts the necessary file to c:\national instruments\downloads and then executes the installer (I suppose it calls the .exe but I'm not sure). It doesn't even warns me to run with high privileges.

[nickb]

I'm a little confused by your statement that "it issues a message that states it must be run with high privileges and shuts down".  What does this message look like?  What do you mean it shuts down?

When I run the installer, I see this dialog:

Upon clicking yes, the installer continues for me without error.  Is this the message you see, or do you see a different one?

NickB

National Instruments