Why cannot I find the PCI 7334 from MAX?

[Gram]

I put the 7334 motion controller in a new PC and install NI software. but i cannot see the 7334 in NI MAX, what could be the reasons? thanks a lot!

[mayihelpu]

Hi Gram,

I think their could be problem with your PCI slot or the problem tends to be their that your softwre NI MAX must have ben no properly loaded in the PC.

try out in your other PCI slots or load the NI drivers CDF once again.

Hope this should solve your problem.

Regards

Manish karnik

Application Engineer

Cruiser Controls

Mumbai, India

[JB]

There is a particular option for the 73XX boards in the installer of the driver. I can't remember if this option is checked by default. I would suggest to reinstall the driver.

[Jochen]

Some NI-Motion boards were inadvertently released from manufacturing without a serial number or with zero as a serial number. These boards do not show up in MAX with NI-Motion 7.0 or 7.1 and do not work correctly in later versions of NI-Motion.
If your board is one of those that were shipped without a serial number it still should be present in the Windows device manager. If it's also not found there then the board is probably damaged and you should contact your local NI branch for a repair.

For the case that the board is found in the device manager please follow the steps described in this document in our knowledge base. If the board doesn't show up in the device manager you could also test it in another PC first before sending it for repair.

Best regards,

Jochen Klier
National Instruments Germany

[Gram]

Many thanks, Jochen,

yes, it does not show up in windows device manager as well. I have used this card previously and it was working properly. now the new pc is difficult to access. i will take the cards out anyway. hope the card not damaged.